About the Job:
We are seeking a highly motivated and skilled Remote Client Relationship Manager to join our dynamic team. This role is pivotal in ensuring seamless communication with clients, deploying products, maintaining strong client relationships, and providing ongoing product support and maintenance. If you are passionate about client satisfaction and possess exceptional communication and organizational skills, we would love to hear from you! The location for this position is Gurugram.
Key Responsibilities:
- Client Communication: Serve as the primary point of contact for clients, ensuring clear, consistent, and professional communication. Address client queries, concerns, and feedback promptly and effectively.
- Product Deployment: Oversee the deployment of products to clients, ensuring a smooth and successful implementation process. Coordinate with internal teams to meet client requirements and timelines.
- Relationship Management: Develop and maintain strong, long-term relationships with clients. Regularly check in with clients to ensure satisfaction, understand their evolving needs, and identify opportunities for further engagement.
- Service and Maintenance: Provide ongoing support and maintenance for delivered products. Troubleshoot issues, offer solutions, and ensure clients are maximizing the value of our products.
- Continuous Improvement: Gather client feedback and insights to drive continuous improvement of our products and services. Work with the product development team to implement enhancements and new features based on client needs.
- Reporting: Prepare regular reports on client interactions, product deployment status, and overall client satisfaction. Present findings to senior management and suggest actionable insights.
Qualifications:
- 0-5 years of experience in a client-facing role, preferably in a remote setting.
- Strong understanding of product deployment processes and client support.
- Excellent communication, inter-personal, and problem-solving skills.
- Ability to manage multiple clients and projects simultaneously.
- Proficiency in software tools such as excel, powerpoint etc.
- Ability to work independently as well as a part of a team.
- Ability to understand and effectively manage technical workflows and processes.
- Experience in working with medical devices is a plus.
Why Join Us?
- Opportunity to work with a passionate and talented team.
- Flexible remote work environment.
- Professional growth and development opportunities.
- Make a significant impact on client success and satisfaction.
If you are ready to take on a rewarding role that combines client communication, product deployment, and relationship management, apply now to join our team as a Remote Client Relationship Manager in Gurugram!
How to Apply:
Please send your resume and a cover letter detailing your relevant experience and why you are a perfect fit for this role to careers@teslon.io. Please include “Remote Client Relationship Manager” in the subject line.
Join us in delivering exceptional service and innovative solutions to our valued clients!
